Multichannel Marketplace Management Services

Streamline Business Operations with Multichannel MarketPlace Management

Scaling your eCommerce store across multiple marketplaces is a proven way to expand reach and drive sales. However, managing a multi-channel presence can be overwhelming with the technical complexities involved. From setting up integrated accounts and advertising campaigns to optimizing product listings and providing customer service across various platforms, the challenges are multifaceted.

At SunTec India, our multi-channel eCommerce marketplace management team empowers you to scale your business while staying ahead of the competition. With our holistic approach and in-depth expertise, we offer:

End-to-end management across major marketplaces and platforms (Amazon, Walmart, eBay, Etsy, etc.)
Centralized account management with robust tools (LinnWorks, ChannelAdvisor, SellerCloud, etc.)
API integration for data exchange between your store and sales channels
Data-driven optimization of visibility, sales, and operational efficiency using market insights
Proven strategies to stay ahead of marketplace dynamics, algorithm updates, and consumer trends

We Helped a Client Boost Sales by 58% with Multichannel Marketplace Management

Client: An established online retailer of kitchen and bathroom fittings with over 1.5 million products.

Challenges: Managing a large product catalog remotely, ensuring data security, and optimizing listings across multiple marketplaces

Solutions:

Product Listing: Added and updated listings on Amazon and eBay
Catalog Management: Maintained accurate, up-to-date product information
Product Image Editing: Retouched and reformatted images for different platforms
Order Processing: Handled orders and customer support with HITL approach

Results:

58% increase in sales
75% reduction in consumer complaints
45% higher positive customer reviews

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Explore our Expertise in eCommerce Marketplace Management

Focus on growing your business while we handle the intricate technical aspects, ensuring a seamless and profitable multi-channel presence with our comprehensive multichannel marketplace management services, including:

Account Management

Ensure smooth and efficient operations across multiple marketplaces with our account management services. We handle everything from initial layout to performance optimization.

Account setup and configuration
Account health and metric tracking (seller ratings, reviews, etc.)
Compliance management and issue resolution
Centralized account dashboard/console management

Product Data Entry and Listing Optimization

Maximize product visibility and sales with our eCommerce product data entry team, who ensure your listings are compelling, fully optimized, and compliant with marketplace policies.

Product data entry across data fields (title, description, specifications, categories, etc.)
High-quality, professional images optimized for web and mobile
Strategic keyword research and implementation
Enhanced listings with rich media (videos, 360° spins, etc.)
Periodic listing audits and optimization

Order and Inventory Management

Streamline order processing and inventory control with eCommerce marketplace management experts. We help you maintain optimal inventory levels and improve order fulfillment.

End-to-end order processing and tracking
Real-time inventory monitoring and updates across sales channels
Stock level optimization to prevent stockouts and overstock
Automated order routing and fulfillment process optimization

Price Monitoring

Stay ahead in the competitive market with our dynamic price monitoring services. We provide actionable insights and strategies to maximize profits.

Continuous competitor price tracking and analysis
Dynamic pricing strategy implementation
Detailed pricing reports and recommendations
Automated price adjustments and rule-based repricing

Advertising and PPC Campaign Management

Boost sales and visibility with our targeted advertising and PPC management. Our multi-channel marketplace management company optimizes your ad spend for maximum ROI.

Creation and management of targeted ad campaigns
Keyword research and bid management
Campaign performance analysis and optimization
Retargeting and remarketing strategies to re-engage potential customers

SEO and Content Marketing

Enhance your marketplace presence with eCommerce SEO and content marketing experts. We improve product rankings and drive traffic to your listings.

High-quality content creation (product descriptions, infographics, blog posts, etc.)
On-page and off-page optimization
High-quality, relevant backlinks from authoritative sources
Social media integration to improve visibility and credibility
Optimization of listings, content, and citations for local search queries

Customer Service and Support

Provide exceptional customer experiences with our dedicated eCommerce customer support solutions. We offer personalized assistance to address inquiries and resolve issues promptly.

24/7 multi-channel support (email and chat)
Cart abandonment updates and recovery assistance
Order tracking and shipment status support
Proactive monitoring and issue resolution
Product information and recommendations
Returns and refund processing

Optimize your Multichannel Strategy with eCommerce Marketplace Management Experts

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Specialized Multichannel Management Servicesfor Popular eCommerce Platforms and Marketplaces

We Drive Multichannel Marketplace Success with Best-in-Class Tools

Our strategic deployment of cutting-edge solutions, backed by our in-depth marketplace management proficiency, streamlines operations, increases efficiency, and boosts sales across various platforms. Our eCommerce marketplace management toolkit includes:

ChannelAdvisor

Rebranded as Rithum, it adopts a solution-focused approach to help business owners list and sell products across various marketplaces. With our expertise in ChannelAdvisor multichannel management we automate critical aspects of inventory synchronization, order routing, and listing optimizations, ensuring your products are always available and effectively promoted across channels.

LinnWorks

It is a cloud-based platform designed for multichannel sellers to help them streamline inventory and order management. We leverage it to simplify multichannel selling by automating processes and ensuring real-time synchronization across multiple channels, keeping your operations running smoothly.

CrazyLister

This listing tool helps create professional product listings optimized for visibility and conversion rates. Our multichannel marketplace management company customizes CrazyLister's templates and utilizes its advanced features to make products stand out in the marketplace, attracting more potential buyers.

SellerCloud

It is a powerful all-in-one platform for managing eCommerce operations. We leverage SellerCloud's robust tools for inventory control, order management, and detailed reporting to streamline the multichannel sales process from a centralized location.

Sellbrite

Designed for multichannel sellers, Sellbrite seamlessly lists and manages products across multiple channels. Our eCommerce marketplace management team deploys Sellbrite’s centralized inventory and order management capabilities to save time, reduce errors, and ensure a cohesive multichannel presence.

Zentail

This comprehensive platform offers advanced automation and analytics and integrates with major marketplaces and shopping carts. We leverage Zentail's powerful features to optimize eCommerce operations, providing a robust multichannel marketplace management solution backed by data-driven insights.

Reasons to Trust our Multichannel Marketplace Management Company

With more than two decades of experience serving Fortune 500 companies, SMEs, and leading brands, experts at SunTec understand the complexities of managing multiple sales channels. We optimize marketplace performance by precisely aligning solutions with your unique business requirements, delivering favorable outcomes.

Here are additional reasons to rely on us for multichannel marketplace management.

Certified for Quality and Excellence

We maintain multiple industry-recognized certifications, including ISO for data security and quality, CMMI Level 3 for process improvement, and partnerships with leading platforms such as Shopify and Amazon Web Services.

Expedited Solution Delivery

Our streamlined processes enable us to deliver marketplace management services within quick lead times.

Flexible Hiring Models

Scale your multichannel team as needed. Whether you require monthly, hourly, or project-based engagements, our resources can be integrated into your existing operations.

Significant Cost Savings

By leveraging our offshore delivery model, you can benefit from cost savings of up to 70% compared to establishing an in-house team, without compromising quality.

Proven Track Record

With a track record of delivering successful outcomes for over 5,000 global clients, our expertise and commitment to excellence are well-established in the industry.

Client Success Stories

With Real-World Results

Channel Advisor Management

How SunTec India helped a leading online retailer achieve 8 million in monthly sales with Channel Advisor Management

Multichannel Sales Management

Here's how we delivered a 58% sales lift and secured 45% more reviews through multichannel sales management support

Multi-channel Sales Automation

How SunTec India helped an eCommerce business by automating multi-channel sales management

See All Case Studies

Collaborate with SunTec to Optimize your Multichannel Strategy

To know more about our marketplace management services, get in touch with our specialists. You can also drop us an email at info@suntecindia.com for a free consultation or quote.

FAQs

1. How can multichannel marketplace management benefit my business?

It can increase sales by reaching a wider audience, diversifying your sales channels to reduce dependency on a single platform, improving operational efficiency through automation, and providing valuable insights through data analytics.

2. How do you ensure consistent branding across multiple sales channels?

Our multichannel marketplace management company works closely with you to develop a comprehensive brand strategy, ensuring consistent messaging, visuals, and customer experience across all touchpoints. We leverage centralized content management tools to maintain brand uniformity effortlessly.

3. How do you integrate our systems with multiple marketplaces?

We follow a structured integration methodology that begins with evaluating your existing ERP, inventory, and order management systems. Our multichannel marketplace management experts then leverage APIs and pre-built connectors to establish secure, real-time data synchronization across your chosen marketplaces.

4. How do you track and report the performance of my products across different marketplaces?

We use advanced analytics tools to monitor key performance indicators such as sales, traffic, conversion rates, and customer feedback. Regular reports are provided to keep you informed of your business performance across all marketplaces.

5. What is the cost of your multichannel marketplace management services?

The cost varies based on the scope of services and the number of marketplaces managed. We offer flexible pricing plans to suit different business sizes and budgets. Contact us for a detailed quote.