Gain a Competitive Advantage with eCommerce Virtual Assistants
Managing an eCommerce website involves handling tasks like order processing, inventory management, and customer service altogether which consumes substantial time and effort. It also restricts you from taking on new opportunities and focusing on business expansion. As a result, you may lose potential customers or fail to retain existing ones.
Are you looking for prominent ways to enhance your online business but are concerned about the forthcoming workload and responsibilities? Choosing eCommerce virtual assistant services at SunTec India allows you to free up your time by delegating repetitive tasks to an expert eCommerce virtual assistant. Our VAs offer valuable support for customers browsing your eStore, accelerate the back-end operations, contribute to enhancing user experience, and get the job done within the stipulated timeline.
Case Study: eCommerce Virtual Assistant for Inventory Management of an Online Retailer in the US
The client (an online retailer of electronic gadgets) faced challenges with day-to-day sales, stocks, and inventory management due to excessive demand and orders. This led to excessive administrative work for the core team, hampering their productivity. Based on the client brief, our team assigned a virtual assistant to manage the hurdles of existing inventory, eliminate over-stocking, maintain accurate inventory data, and track reports, invoices, and purchase orders. The client received a streamlined and organized inventory leading to fewer setbacks and better operational efficiency.
Our eCommerce Virtual Assistant Service Offerings
From managing pricing and inventory to the product listing, competitor research, and customer support, we are equipped to cover most eCommerce responsibilities, thereby keeping your store up to date and running 24×7.
Product Description Writing
Our experts aim to deliver compelling product descriptions while following all the SEO guidelines and appropriate keywords to boost relevancy of the product and appear in the search results of the target audience at the right time. To give a clean and concise overview of the product, our eCommerce virtual assistants create an apt description mentioning the key characteristics of the product.
Product Listing Upload and Optimization
Hire our eCommerce VAs to enhance product page visibility through product listing upload and optimization. They will upload product listings on eCommerce platforms, create listing copy, optimize the content with appropriate keywords, add meta tags to images, and sort the listing in the appropriate categories & subcategories.
Inventory Management
Keep your store inventory on the right track with our VAs so that you may never lose a customer. Our ecommerce virtual assistants regularly monitor stock levels, update available stocks, maintain safety stock, calculate lead time, and track inbound inventory. Moreover, you will get a detailed report of your inventory's status for better business decision-making.
Dedicated Customer Support
A prompt response is the key to success for an eCommerce store. But, round-the-clock customer support is time and resource-extensive. Our professional VAs will address all customer's queries and maintain a complete record of customer interactions, complaints, negative reviews, etc.
Order Management & Processing
Hire virtual assistants for seamless order processing. They will help in managing shipments, sending invoices, fulfilling new orders, and managing returns and exchanges.
Make a Positive Impact on your ROI with our eCommerce Virtual Assistants.
eCommerce Virtual Assistant (VA) Onboarding Workflow
Identification & analysis of tasks
We analyze your requirements, clearly understand the project's scope, and assign an eCommerce virtual assistant accordingly.
Documentation of procedure
We examine the ongoing workflow in your team and devise an improved workflow.
Delegation of tasks & responsibilities
We further delegate responsibilities to the eCommerce virtual assistant as per the requirements and specific areas of expertise.
Tools and technology support
We actively introduce more efficient ways and tools to shorten the time for completing tasks.
Competence evaluation
Our VAs perform the delegated tasks and their output is evaluated in real-time to measure resource-effectiveness.
Monthly process documentation
Monthly reports on the VA's performance are generated to compare performance and improve the process.
Why Hire eCommerce Virtual Assistants(VAs) from SunTec India?
SunTec India is a 25+ years old outsourcing support company. We specialize in eCommerce, data, and IT services. Additionally, we offer an advanced infrastructure and act as a dependable back-end for your business, ensuring affordable support and greater returns.
Whether you are running an eStore on popular marketplaces like Amazon, eBay, and Etsy or selling products via Shopify, WooCommerce, or Magento, our eCommerce virtual assistants can simplify and scale your business operations. We empower businesses through a team of seasoned professionals in distinct domains.
Here are a few benefits of hiring eCommerce virtual assistants with us.
- Access to a global pool of skilled personnel
- Close collaboration with in-house teams
- Cost-effective and competitive pricing
- Complete administrative control
- Round-the-clock availability
- Full-time, part-time, and hourly engagement models
Being connected with SunTec India means having an adaptive, responsive eCommerce virtual assistant service partner to handle your needs and requests at all times. Our skilled eCommerce virtual assistants aim to deliver solutions as per custom requirements, be it a startup, mid-sized business, or large enterprises. Contact us at info@suntecindia.com or get a free quote now.
eCommerce Virtual Assistant Services- FAQs
1. What is an eCommerce virtual assistant?
eCommerce virtual assistants are remote resources that can help manage your online store. They can usually perform multiple tasks (like data entry, order tracking, product sourcing, etc.). But you can also find specialized VA for specific activities (like product description writing, product listing optimization, website maintenance, inventory management, customer support, and order management & processing, etc.).
2. What are the benefits of hiring an eCommerce virtual assistant?
eCommerce virtual assistants take the load off your shoulders by providing dedicated eCommerce support and management. Here are the top benefits of hiring eCommerce virtual assistants:
- Save costs and time
- Boost sales
- Help achieve business goals
- Mitigate risks
- Increase efficiency and productivity
- Reduce operating costs
- Improve decision making
- Enhance customer engagement and satisfaction
3. Can I hire a dedicated eCommerce VA for a specific task?
You can hire an eCommerce VA as per your requirements and needs. Our VAs are highly qualified and skilled in diverse verticals. Share your requirements with our team at info@suntecindia.com, and we will assign the best resource to you.
4. How much does it cost to hire an eCommerce Virtual Assistant?
The cost of an eCommerce VA usually depends on the tasks they are hired for and the time for which they work. As you go for more specialized virtual assistants, the prices will also rise. Despite that, the cost of a remote eCommerce VA is lower as compared to hiring an in-house employee for such tasks. We can give you a better cost estimate if you share your requirements with us.
5. How do you ensure data security?
We sign NDAs, use encrypted data transfer methods, and employ strict protocols to make sure your data is safe with us. Besides the assigned virtual assistants, no one can access your information.
Christine Miller, eCommerce Merchant, USA