OUR
SOLUTION
Developing Mobility Solutions for Field Service Management
We aligned a team of eight to start the project. Like the challenge illustrated above, we built multiple modules according to the client’s needs. These included job management applications, field service reporting solutions, FSM communication software, dispatch software, mobile billing software, asset management applications, store management apps, etc. Each module was customizable according to the end-user and built for Android and iOS. Here are a few of them in detail.
1
Job Management Module
- Streamlines work allocation for field supervisors and simplifies reporting for site engineers
- Enables supervisors to assign tasks, create defect reports, and check work quality
- Allows field operators to access work orders, conduct site surveys, report daily progress, and manage defects easily
- Offers a list and map view for easier task navigation
- Offers options to record daily progress updates, capture geo-stamped video and photo evidence from the site, complete surveys, and document risk assessments
- Delivers real-time, auditable updates directly from the field
2
Workflow Optimization Module for Telecom Companies
- Created as a custom FSM solution for construction site jobs related to Ethernet connection, WAN cable, Optical connectivity, and DARK fiber installation
- Has a SOS feature that enables site managers or field operators to quickly report emergencies or critical incidents that require immediate attention or response
- Can help conduct and document inspections, such as equipment checks or facility audits
- Users can record findings, capture photos, and generate reports to ensure compliance with applicable regulations and standards
3
Blockage Locator Module
- This field service management software module helps site engineers fix pipe blockages on sites
- Site surveyors can input the number of blockages and their exact locations using this module
- Blockages can be cataloged with reference numbers for easy identification and tracking
- Intuitive slider design on a virtual map of the site’s pipe structure for engineers to pinpoint the exact location of blockages
- Users can specify blockage range (e.g., sewage or water pipes) with photos
- Site engineers use visual evidence and additional details for effective maintenance
4
Survey Management Module
- Created as a custom solution for jobs where site surveys are needed, like pole installation and replacement, underground blockage clearance, maintenance, excavations, and reinstatement
- Provides a user-friendly interface for capturing photos, videos, and notes related to the survey
- Allows for the creation of custom survey forms and checklists specific to each survey type
- Supports offline data collection, enabling surveys to be conducted in areas with limited internet connectivity
- Integrates with GIS (Geographic Information System) and mapping tools for accurate site location and visualization
- Generates automated reports and summary sheets based on the collected survey data
- Includes workflow management features for assigning and tracking survey tasks
